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Our Approach

Our approach is simple. To provide our clients with innovative solutions that drive revenue growth or significant cost savings, while allowing them to stay focused on their business. As experts in the messaging industry, we do the heavy lifting for you.

Full-service Provider

As a full-service provider with a passion for innovating automated voice and text messaging, our team is committed to handling your customer communication campaigns. Our experience has taught us that every small detail of a campaign can significantly impact the results. We are committed to ensuring flawless execution throughout the life of your project, from how we design and test, to real-time monitoring of your campaigns.

Development Process

Another benefit of this vast experience is our comprehensive five-step process guiding the launch of each interactive messaging program.

Our team ensures all objectives are identified and business rules developed. Rigorous tests are conducted enabling us to monitor, measure, and tune your campaign before a full-scale rollout occurs. Our team utilizes best practices to ensure scripts are optimally created, the best voice talent is sourced and audio engineers ensure recordings are perfect.

Once your campaign has launched, the Hubcast team provides real-time monitoring and reviews up-to-the-minute information to ensure the campaign is performing at optimal rates.

Customer Insight

Our job is not complete once we successfully deliver your message. We look for ways to provide insight into your customers and the performance of your campaigns. We help determine how long your customers remain engaged with your message, if they understood your message and reasons for calls being driven back to your agent.

Our ability to provide a comprehensive, single source for all your communication needs means you’re left to focus on one thing…
your business success!

Knowledge Base

Our decade plus of hands-on experience drove the development of our “best practices” knowledge base that sets us apart from other messaging providers.

Our experience has taught us…

Best day of week/time of day to send a call or text

Best practices for growing an opt-in database

Appropriate length of a message

Optimal number of questions in a survey

How far in advance to deliver reminder notifications

This experience helps us to optimize and tune our systems and processes to offer our clients the best interactive messaging solutions in the industry.